Terms and conditions

General conditions

  1. Registration will not be confirmed until the registration fee is fully paid.
  2. For the participants of the ECM29, we have reserved rooms in various price category hotels. Accommodation reservations are handled through the on-line Registration form. Click here to view the list of hotels and accommodation prices.
  3. Registrations and requests by phone will not be accepted. We reserve the right to confirm bookings in other price categories if the requested category is fully booked. Hotel reservations will be confirmed upon receipt of the payment.
  4. Confirmation of registration will be sent by e-mail. If you do not receive any confirmation of your booked services within 7 days, it is your responsibility to check back with the organizer. Your acceptance of these terms and conditions is considered final and cancellation conditions will apply as soon as the registration process is finalized.
  5. From August 8th 2015, all administrative changes will be charged in an additional amount of 30 € / 250 HRK.
  6. From August 16th 2015, all services are on request.
  7. It is the responsibility of all registrants to ensure that they have all necessary documents required to enter Croatia. The process of obtaining all required documents may take up to several months, so it is recommended that registrants plan appropriate action accordingly. For more details about visa and document requirements, please click here.

Cancellation and refund policy

  1. All cancellations should be requested in written form.
  2. Until April 23rd, 2015, 100% of the payment will be refunded, however an administration fee of 50,00 € / 400,00 HRK will be charged**.
  3. From April 24th, 2015 no refunds for accommodation services will be be possible.
  4. From May 7th, 2015 no refunds for all services will be possible.
  5. If the organiser cancel any of the services, regardless of the date, the entire amount paid for that service will be refunded**.
  6. All refunds will be processed after the ECM29.

* includes registration fees, accommodation, activities, products; does not apply to the sponsorship and commercial exhibition
** deducted for any transfer fees


Globtour Event Ltd. will ensure the privacy of personal data provided by guests, in a manner that it will collate only the necessary, essential customer/user data needed to fulfil obligations. Globtour Event Ltd. will inform customers of the manner in which their data will be used, with the choice of use of their information, including the ability to decide whether or not they wish their name to be removed from lists used in marketing campaigns. All user data is strictly protected and available only to employees who need that data for their work. All employees of Globtour Event Ltd. and their business partners are responsible for enforcing these rules of privacy protection.
All payments will be effected in Croatian currency. The fee your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian Kuna according to the current exchange rate of the Croatian National Bank on the day of the payment. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated on our web site.